How the hourly support package works

After you purchase an hourly package, within 24 hours you'll find this box in your Client Area:

Here you'll find:

• the remaining time available for new requests;
• the link to your detailed report;
• the link to send a development request;
• the link to top up hours.

How to send a request

You can send a request to our technicians by clicking "Send a development request" or by going directly to this page.

You'll find a form where you can enter the site login details and the request details.

To assist you, we need access to the site. 

You can send the credentials when you open the ticket, or let us know if we already have them.